Frequently Asked Questions
Product Questions
What types of products are sold at the GOLF DIVISION store?
We sell a wide range of sporting goods, Brand new, ex display & Ex Demo. All these products will be clearly identified as such in the item title or description.
Do products come with warranty?
Unless otherwise stated in the product description everything will be sold with a 12 months manufacturers warranty.
I'm looking for more information about the product, how do I get it?
Our customer service representatives may not always have detailed product specifications on hand. Please refer to the item description. All items are offered with the manufacturers catalogue description, including highlights of technical specifications and features. Should you be unable to find the answer to your query please email sales@golfdivision.co.uk
Payment/Checkout Questions
How long do I have to checkout and pay for my item after placing an order?
You must pay within 3 days of placing your order. Orders are shipped only after cleared payment has been received.
We accept payment by pay-pal or credit/ debit cards through our secure Pay-Pal Pro server also by cheque or postal order.
You can go directly to www.paypal.co.uk & pay in full to sales@golfdivision.co.uk
To pay by cheque or postal order please make payable to:
GOLF DIVISION
Post payment to:
AP GOLF
HESKETH MOUNT
92-96 LORD STREET
SOUTHPORT
PR8 1JR
N.B. please include your order details & delivery address
I did not receive my checkout email.
If you do not receive the checkout email within 24 hours, please use our Customer Service centre email sales@golfdivision.co.uk and we will resend your Checkout email.
What payment methods do you accept?
We accept the following forms of payment via our secure checkout site:
Switch, Visa, Mastercard or Pay-Pal to sales@golfdivision.co.uk
Cheque or postal order - payable to:
GOLF DIVISION
SEND TO:- AP GOLF
HESKETH MOUNT
92-96 LORD STREET
SOUTHPORT
PR8 1JR
N.B. please include your order details & delivery address.
Pay-Pal through our secure checkout or you may go to www.paypal.co.uk & pay direct to sales@golfdivision.co.uk
I am unable to complete checkout, what should I do?
Please use our Customer Service Centre email sales@golfdivision.co.uk to contact us, and please describe the error you are receiving and we will respond to you within 24 hours.
Is VAT included in your prices?
VAT is included in our prices unless stated otherwise.
Shipping Questions
Shipping will be quoted with the item and will be charged at the time of checkout following a successful purchase.
Who pays for postage & what is the cost?
The buyer pays all postage costs. Delivery is via a carrier of our choosing and is restricted to the destinations shown below.
The shipping cost is stated in the store checkout as shipping cost vary based on size/weight of products and delivery address. Generally UK parcelforce 48 hours is £6-£8 and Euro 48 is £18. Please note Islands and Highlands incurr surcharges.
A signature is required on delivery our carriers deliver Monday to Friday 8.30 till 5.00, (excluding bank holidays) we cannot specify a delivery time, you can at checkout add special delivery instructions to enable you to instruct our carrier to leave your purchase with a neighbour.
Where do you ship to?
We ship to UK mainland, using DHL or Parcelforce 24 hr & 48 hr services
Highlands & Islands of Scotland, Isle of Man, Isle Of White, Northern Ireland Parcelforce 48hr.
This service can take up to 5 working days and carries a premium
Germany, Spain, Portugal, France. Parcelforce Euro 48hr For shipping costs to all other destinations please email sales@golfdivision.co.uk for a quote prior to purchase.
Do you ship to BFPO addresses?
Sorry we do not ship to BFPO addresses
Can I combine purchases to save on shipping costs?
Where goods can be packed together we will automatically do this to reduce your shipping costs.
Can I ship to an address different from my credit/debit card address?
Yes we can ship to an alternative address providing you supply your credit/debit card holder's registered address to enable GOLF DIVISION to gain permission to ship to an alternative address from your card provider.
I have not received my order yet, who should I contact?
Please email sales@golfdivision.co.uk with your query, please include your order number and one of our agents will help you within 24 hours.
Shipping
We try our very best to get orders to customers as soon as possible but unfortunately delays do occur. If you have any concerns about your shipping please do not hesitate to contact us. On 08448003488 or via email sales@golfdivision.co.uk
Shipping Destinations
Please note we only ship to certain European countries:- United Kingdom, France, Germany, Austria, Spain, Italy. Please enquire before purchase if your shipping destination is not listed.
Return Policy Questions
What is the return and exchange policy?
Customers may return their items within '14 days of receipt of their item' for a full refund, providing the item is returned complete will all original materials and in the same physical condition as when the item was dispatched.
If an item develops a fault within 14 days of receipt, then GOLF DIVISION shall endeavour to provide a replacement unit from existing stock.
Please note that the stock we sell largely consists of 'Brand New Stock,' 'Brand New End-of-Line,' and reconditioned 'Nearly New' , and as such we hold constantly changing stocks. In instances where an item is returned as faulty within the 14 day period, and we do not possess sufficient stock to provide a replacement, we shall offer the customer a full refund.
My product arrived damaged during shipping, who should I contact?
If an item has been damaged during shipping or does not match our item description, we offer a 14-day exchange policy from the date that you receive the product. Please use our Customer Service email sales@golfdivision.co.uk and include your email address, and order number, and a brief description of the damage/problem in your inquiry so one of our staff can promptly research your request with in 48 hours.
Customer Service Questions
I am unable to find answers to my questions, who should I contact?
We have designed our product descriptions so a majority of your inquiries can be answered immediately - If you still need to contact our customer service directly, please submit your inquiry by email to sales@golfdivision.co.uk
Can I contact someone on the phone?
If you need to contact a GOLF DIVISION representative please call 01942238615
Monday to Friday between the hours of 9:00 - 5:00
